Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Delivery Information
- Satisfaction Guarantee
- Shipping & Delivery
- Reduce your time spent on the road. We offer free shipping on all retail orders! Wholesale customers though pay shipping on bulk orders.
- Privacy & Security
- We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".If you have any questions about the security at our web site, please send an e-mail to info@diyshirts.com.
- Returns & Replacements
- Please send an email to info@diyshirts.com for all returns or exchanges. Returns are usually not possible on custom orders unless you received defective t-shirts, in which case we are happy to reprint for you, though these cases are not common.
- Ordering
- We accept orders by phone or through the online store.
- Payment, Pricing & Promotions
- We accept any credit, debit, pre-paid or gift card from American Express, MasterCard, and Visa. Our payments are accepted through a secure server through Authorize.net. We strive to deliver the best quality products at a low price. If we change our prices within 14 days of your purchase, we will refund you the difference. All promotions have terms and restrictions.
If you have any questions, feel free to email us at info@diyshirts.com. If you would like to speak with a representative you may call 800-613-3755.
- Viewing Orders
- You can view your orders online through your account profile.
- Updating Account Information
- If you need to update your account information, simply login and update your account information. All changes will reflect in our system immediately.
- Delivery Information
- We offer free shipping on any order. We may use USPS, FedEX or UPS to deliver your product.
- Satisfaction Guarantee
- We strive to meet our customer's demands. If you have any problems please contact us at info@diyshirts.com
